Business intelligence stems from smartly used data – not smarter data.
Modern businesses gather and produce a tremendous amount of data across their operations.
Digital tools allow companies to gather information on a multitude of different factors, from internal data like employee performance metrics to external data like customer demographics. This is tremendously important for more accurate and fit-for-purpose business planning – but organisational data is ultimately only as good as what you can learn from it.
That’s where business intelligence analyst services come in.
What are business intelligence services?
Business intelligence (BI) services are the link between data and being able to use it to the fullest. Many organisations can source digital tools to gather data, but unless these companies also have an expert IT team trained to use BI software, this data is an under-used resource. To maximise data intelligence into your operations, you need a workflow that incorporates digital tools and expert insight which will deliver the right solutions to the right people at the right time.
BI services are simply about a knowledgeable business intelligence analyst using appropriate software and their own commercial and operational expertise to transform raw data into actionable insights. Business intelligence software accesses and analyses datasets across a business’ operations, sifting through this information to present findings in a more easily digestible way. Traditionally, this is written as a report or visualised through static charts. However, many modern organisations now require a more interactive, real-time data dashboard to keep pace with the trendsetters in their industry. This dynamic dashboard can be adapted to suit the needs and work processes of your business; it’s about making your data work for you.
How do business intelligence services work?
Cast Solutions uses a range of enterprise-grade products, both self-hosted and Software as a Service (SaaS), to help businesses build a data processing system perfectly suited to their needs. Intelligent application of data analytics or visualisation is a major part of BI services – there is no ‘one size fits all’ approach to helping our clients. As such, our business intelligence analysts tailor their service and the business intelligence solutions used to your unique situation.
Discussing your objectives
First we will determine what you want to be able to get from your data. Key stakeholders are integral to our design-thinking methodology, so we will discuss your strategic objectives to determine what BI service you require. We can base ourselves onsite or work remotely, depending on your needs.
Analysing your processes
Our expert team, after studying your information flow, will map out a plan of action. This strategy is dependent on whether you want something as simple as new and enhanced insights from your existing data and technologies, or a more complex service such as interactive web dashboards, chatbots, or data automation.
Producing a data plan
Our next step is to ensure that you have the full picture around your data plan. We will summarise our findings, visualising how you can better use your proprietary business data and any new workflow or system. We then assist you in building or configuring the workflow/system.
Implementing BI insights
We will then work with your team to make changes to your data gathering and processing workflow. This will supercharge your datasets, making it easier to analyse and draw insights from them. It will also make you more agile in approaching inefficiencies or challenges within your operations. After your solution is live, we then provide ongoing service support and improvements if the time comes that you discover a greater need for insight.
What are the benefits of BI services?
Many businesses, regardless of their industry or size, spend a significant portion of their IT budget on manual data manipulation including expert software and employing staff to process this data. However, you simply can’t make the most out of this investment unless you can accurately understand and interpret this data to aid decision making.
BI services offer organisations the following benefits:
More fit-for-purpose data reporting
This enables organisations to effectively and confidently make business decisions tailored to their unique requirements.
Future-proof enterprise planning
Using business intelligence software, organisations can adapt long-term objectives to align with where your data says you should go.
Improved employee satisfaction
Accurately analysing employee performance metrics allows businesses to reward high performing staff when it’s appropriate.
Higher operational efficiency
With more effective insights from company data, you can identify and restrict information bottlenecks to reduce process time and costs.
Increased customer satisfaction
Businesses are defined by their customer experience. A digital data dashboard allows for a more collaborative working approach and increases client oversight. This in turn can lead to higher trust and satisfaction.
Enhanced industry reputation
Better data management means you can stand out and differentiate yourself, no matter the market. You can develop a smarter product or enhance your services – you’ll be a progressive business that leads rather than follows.