Customer service management tool

Customer service management tool

The Challenge To develop a dashboard to track closeout of customer service complaints and requests. The Asset Services Team wanted to be able to analyse and manage service requests more effectively. In addition, monthly reporting was time-consuming and onerous. The...
Asset risk and condition insights

Asset risk and condition insights

The Challenge To develop a tool for Councils to interrogate tree asset inspection data. Tree asset inspection and condition assessments are routinely undertaken by inspection companies for Council Asset Managers to manage risks and spends. Our client was an arborist...